Accessibility statement.

Compliance status

The pre-launch coming-soon site is designed and tested against WCAG 2.2 Level AA. We are not aware of any AA failures on the live page. If you find one, please tell us via the contact page and we will fix it within 5 working days.

What we have already done

• Page structure uses correct landmark roles (banner, main, contentinfo) and a single H1 per page.
• Colour contrast on body text is at least 7:1 against the dark background — exceeding the AAA threshold (4.5:1 is AA).
• All interactive controls are keyboard-reachable and have visible focus rings.
• The aurora background animations honourprefers-reduced-motion — set the OS preference and the page is fully static.
• The countdown clock has an aria-live="polite" region, so screen readers receive updates without losing focus.
• Form labels are programmatically associated; error messages are announced via role="alert".
• The site is fully usable at 320 px viewport width and at 200 % zoom.

What is coming on the platform itself

When the full platform launches on 6 January 2027 (Option C public-open), the parent and young-person surfaces target WCAG 2.2 Level AAA on the routes where the law makes accessibility most material: decision-notification screens, appeal-rights notices, mediation invitations, easy-read alternatives, and the young-person voice capture.

Voice-first interfaces are planned across every workflow, with BSL video output and child-friendly versions for the under-16 audience. Reasonable-adjustment duties under Equality Act 2010 s.20 are evaluated by a pure-function decision engine (B5.10 translation duty surface) before any statutory communication is issued.

Reporting an accessibility problem

If you cannot access part of this site, or you believe we are not meeting the accessibility requirements, please tell us via the contact page. We will reply within 2 working days.

Enforcement procedure

If you are not satisfied with how we respond to your accessibility complaint, you can contact the Equality Advisory and Support Service.

How we tested this site

The page was tested against WCAG 2.2 AA in April 2026 using a combination of axe-core automated checks (which the platform CI runs on every commit), manual keyboard-only navigation, and screen- reader testing with VoiceOver and NVDA.